Before paying
Review the credit amount, final price and generation settings before confirming. Compare the result with your wallet and payment history. A bank debit alone does not establish that the service has confirmed a payment.
Failed or duplicate payments
If you were charged without receiving credits, or suspect a duplicate payment, keep the time, amount and reference number. Gateway status and the financial ledger are checked first. Automatic bank reversals follow the bank's and gateway's processes; Limoo AI does not guarantee an exact time. Money received without delivering the service must be resolved.
Failed generation
Failed requests are checked against processing and credit records. Reserved credits must be released or corrected according to the final outcome. Wallet credit refunds are different from bank refunds. Avoid submitting duplicate requests while processing remains unresolved.
Delivered output and personal preference
AI outputs are probabilistic and may differ from your expectations. Disliking an output delivered according to the selected settings does not by itself trigger an automatic processing refund. Non-delivery, demonstrable discrepancies and faults attributable to the service are assessed separately. Mandatory consumer rights remain protected.
Cancellation and unused credits
Withdrawal rights for distance purchases and their exceptions are governed by electronic commerce law and applicable rules. Where applicable, the statutory minimum of seven working days is respected. Starting a service with the user's agreement may affect withdrawal rights under legally defined conditions. Digital delivery or purchasing credits does not automatically remove all withdrawal rights. Unused credits are assessed against the amount paid, discounts and services actually received.
Review and settlement
Submit your transaction ID and a description of the problem using the purchasing account through the published contact channels. Do not send passwords, sign-in codes or full card details. Approved refunds follow lawful channels after verifying the payer. Unpaid gift credits do not create a refundable cash amount; this does not restrict the return of legally refundable payments.